LiveAgent
Updated
About LiveAgent
LiveAgent is a customer service platform that combines a help desk, live chat, call center, and AI chatbot into one dashboard.
LiveAgent suits businesses that want to manage customer support across email, chat, phone, and social media in one place. It works for teams that need ticketing, a knowledge base, and self-service options alongside AI tools that can automate replies and escalate conversations to human agents when needed.
- AI Chatbot for 24/7 support
- AI Answer Assistant for polished replies
- AI Human Handover for agent escalation
- Ticketing system for managing requests
- Live Chat and Call Center tools
Good to know: Offers a 30-day free trial with no setup fee and no credit card required, and includes 200+ integrations.
Key features
- AI Chatbot: Resolves customer inquiries instantly, 24/7, in 100+ languages.
- Unified Inbox: Combines email, live chat, phone, social media, WhatsApp, and Viber in one dashboard.
- AI Answer Composer: Generates complete replies in one click using your knowledge base for accuracy.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 1,000+ reviews
- AIME Score: 74 of 100
- Also on Product Hunt: a few upvotes, launched 2015-09
- Website: liveagent.com
Alternatives to LiveAgent
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
- Gorgias (AIME Score 71)
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More Spotlights
Sources: Found on Product Hunt (launched Sep 2015) · Details checked on the tool’s own website · Researched by AI Made Easy
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