Zendesk for Customer Service - AC
Updated
About Zendesk for Customer Service - AC
The platform offers comprehensive customer service capabilities including ticketing, messaging and live chat, help center, voice support, and quality assurance. Zendesk pricing starts with Suite Team at $55 per agent/month billed annually, Suite Growth at $89 per agent/month, Suite Professional at $115 per agent/month, and Suite Enterprise at $169 per agent/month. According to a Forrester Total Economic Impact study, customers achieved a 301% average ROI over three years with $23 million net present value and 6 months time to payback.
Key features
- AI Agents: Advanced AI agents available as an add-on that can resolve 80%+ of complex issues with the most autonomous AI agents in service - built to reason, adapt, and take action
- Copilot: Proactive AI-powered assistance available for $50 per agent/month billed annually that automates tasks, recommends next steps, and keeps teams productive with contextual insights
- Zendesk Quality Assurance: Automatically evaluates 100% of conversations across human and AI agents and detects risks and coaching opportunities, available for $35 per agent/month billed annually
At a glance
- Evidence: Not yet reviewed
- AIME Score: 70 of 100
- Website: zendesk.com
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Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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