Wati
Updated
About Wati
Wati is an AI-powered customer engagement platform built on the WhatsApp Business API that helps businesses automate and manage customer conversations.
Wati suits businesses that want to handle customer support, sales, and marketing conversations over WhatsApp, Instagram, Facebook, SMS, and web chat from one place. It works well for teams that need to automate responses, qualify leads, and run bulk messaging campaigns without juggling separate tools for each channel.
- Unified inbox across multiple channels
- No-code AI chatbot builder
- AI support agents for query resolution
- Broadcast and campaign messaging
- Custom re-engagement notifications
Good to know: Trusted by over 16,000 businesses in 190+ countries, with a developer-friendly API and native integrations with CRM, payment, and analytics tools.
Key features
- Unified messaging inbox: Manage WhatsApp, Instagram, Facebook, SMS, and web chat messages from a single inbox.
- No-code chatbot builder: Build AI-powered chatbots without coding to handle customer inquiries around the clock.
- AI support agents: Deploy AI agents to qualify leads, understand intent, and resolve support queries.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 100+ reviews
- AIME Score: 72 of 100
- Also on Product Hunt: 25+ reviews, 100+ upvotes, launched 2020-05
- Website: wati.io
Alternatives to Wati
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Podium (AIME Score 71)
- Gorgias (AIME Score 71)
More Customer support & helpdesk tools
More Spotlights
Sources: Found on Product Hunt (launched May 2020) · Details checked on the tool’s own website · Researched by AI Made Easy
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