Freshdesk

Updated October 17, 2026

About Freshdesk

Freshdesk is a cloud-based helpdesk tool that brings customer conversations from email, phone, and other channels into one place.

Freshdesk is built for support teams that need to manage customer questions across multiple channels without losing track of anything. It helps teams collaborate on tickets so they can respond to customers faster. It suits businesses of different sizes looking for a central place to handle support requests.

Manages customer conversations across multiple channels
Supports email and phone support
Enables team collaboration on tickets
Offers 150+ integrations
Includes self-service and reporting tools

Good to know: Offers more than 150 integrations and is used by over 100,000 companies.

Key features

Multi-channel ticketing: Brings customer conversations from email, phone, and other channels into a single helpdesk.
Team collaboration: Lets support teams work together to respond to customer questions more quickly.
Wide integration library: Connects with more than 150 other tools to fit into existing business setups.