Tidio
Updated
About Tidio
Tidio is an AI-powered customer service platform that combines live chat, chatbot automation, and a help desk into one dashboard.
Tidio suits businesses that want to manage customer conversations across email, live chat, and social channels like WhatsApp, Messenger, and Instagram from a single place. It works well for teams that want to automate replies to common questions while routing harder issues to human agents. The AI agent, Lyro, can resolve a large share of conversations instantly, freeing up staff for more complex support.
- Live chat widget for your website
- Lyro AI agent answers customer questions
- Flows for building chatbot automations
- Help desk for tracking support tickets
- Manage email and social channels in one panel
Good to know: Tidio offers a free plan forever, with paid plans starting at $29/mo, and you can cancel anytime.
Key features
- Lyro AI Agent: Uses your knowledge base and FAQs to answer customer questions automatically and resolves 67% of conversations instantly.
- Flows Automation: Builds chatbot-like automations that reply to incoming messages, offer support, and generate leads.
- Unified Communication Panel: Manages live chat, email, and social channels like WhatsApp, Messenger, and Instagram from one dashboard.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 1,000+ reviews
- AIME Score: 79 of 100
- Also on Product Hunt: a few reviews, a few upvotes, launched 2016-07
- Website: tidio.com
Alternatives to Tidio
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
- Gorgias (AIME Score 71)
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Sources: Found on Product Hunt (launched Jul 2016) · Details checked on the tool’s own website · Researched by AI Made Easy
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