Dialpad Support
Updated
About Dialpad Support
Dialpad Support is an AI-powered contact center and customer support platform that connects human agents with AI voice and digital agents.
It suits teams running customer service and support operations who want AI tools to help resolve customer issues like scheduling, orders, and refunds. It also fits teams that want automated meeting notes and insights alongside their support conversations, helping them stay productive while handling customer requests at scale.
- Real-time AI tools for contact centers
- AI Recaps for automated meeting summaries
- AI Transcription and Conversation Intelligence
- Sentiment Analysis and AI Scorecards
- Integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace
Good to know: Integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, Front, Hubspot, and Microsoft Dynamics; offers a free trial.
Key features
- AI Recaps: Automatically summarizes meetings using Dialpad's own large language model trained on conversational data.
- Always-on AI Agents: Executes workflows like refunds or rebookings autonomously across voice and digital channels.
- Contact Center Analytics: Provides sentiment analysis, scorecards, and conversation intelligence to track support performance.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers, Capture Meetings & Notes
- Evidence: Proven · 500+ reviews
- AIME Score: 68 of 100
- Website: dialpad.com
Alternatives to Dialpad Support
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
This is a tool profile with the essentials. Spotlights, our in-depth reviews with screenshots and video, are added every day, Proven tools first. How we pick Spotlights
Is this your tool? Claim, update or remove this listing, or get a badge