Fin

Updated October 17, 2026

About Fin

Fin is an AI customer service agent that answers, triages, and resolves customer questions across support channels.

Fin suits support teams who want to handle customer questions without writing code, training it on their own knowledge, data, policies, and tone. It works well for businesses that need consistent answers across email, voice, live chat, social, and Slack, and for teams tracking resolution rates and spotting content gaps over time.

Train on your knowledge and policies
Test with real customer questions
Deploy across email, voice, chat, social
Analyze performance and spot content gaps
Works in more than 45 languages

Good to know: Offers a free trial, integrates with Intercom, Salesforce, Freshdesk, and HubSpot, and supports more than 45 languages.

Key features

Train on your data: Teach Fin your knowledge, data, policies, and tone so answers stay accurate and consistent.
Multi-channel deployment: Launch Fin across email, voice, live chat, social, and Slack for consistent coverage.
Performance analysis: Monitor AI and human service performance, spot issues, and get AI-powered improvement suggestions.