Front

Updated October 17, 2026

About Front

Front is a customer service platform that combines shared inboxes, AI automation, and analytics for teams handling support requests.

Front suits customer support, operations, and customer success teams that need to manage shared inboxes like contact@ or support@ together. It helps teams coordinate across departments on complex tickets, automate responses, and route or escalate issues without losing context. It's built for teams handling customer communication at scale rather than solo inboxes.

Collaborative shared inboxes for team email
AI automation for resolving customer requests
Cross-team routing and escalation of tickets
Omnichannel support in one system
Built-in knowledge base and live chat

Good to know: Offers a free trial and demo request option.

Key features

AI-powered resolution: Front AI can resolve a large share of requests automatically, including complex ones, not just simple FAQs.
Cross-team coordination: Teams can share context and route or escalate tickets across departments without dropping information.
Shared inbox collaboration: Turns shared addresses like contact@ or team@ into collaborative inboxes instead of chaotic individual emails.