Hiver in Gmail
Updated
About Hiver in Gmail
Hiver in Gmail is a helpdesk tool that turns Gmail into a shared inbox for managing customer support without leaving your email.
Support teams use it to answer customer emails right inside Gmail rather than moving to a separate help desk. Agents can share inboxes, work on replies together, set up automations, and get AI help to close requests sooner. It fits teams that already live in Gmail and want help desk features without learning a new app.
- Manage shared inboxes inside Gmail
- Collaborate on conversations with teammates
- Automate support workflows
- Use AI to handle requests faster
- Omnichannel inbox for email, chat, Slack, voice, SMS
Good to know: Used by more than 10,000 teams.
Key features
- Shared inbox management: Lets support teams manage and collaborate on shared inboxes directly inside Gmail.
- AI-assisted request handling: Uses AI to help resolve customer requests faster without leaving the inbox.
- Workflow automation: Automates support workflows to speed up how requests get handled.
At a glance
- Category: AI Business
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 1,000+ reviews
- AIME Score: 70 of 100
- Website: hiverhq.com
Alternatives to Hiver in Gmail
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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