Gorgias
Updated
About Gorgias
Gorgias is a conversational AI platform for ecommerce brands that handles customer support and drives sales across the customer journey.
Gorgias suits ecommerce brands that want to automate routine support tickets while personalizing more complex conversations. It works for teams on Shopify, BigCommerce, Magento, or WooCommerce who want support, voice, and SMS messages handled in one inbox. It is built for brands of all sizes, including enterprise-level Shopify brands.
- AI Agent trained on your brand
- Unified inbox across every channel
- Live Shopify data in conversations
- Voice support from your helpdesk
- SMS response for inbound texts
Good to know: Integrates with Shopify, BigCommerce, Magento, WooCommerce, and over 100 apps including Loop Returns, Yotpo, Recharge, Bloomreach, and Attentive.
Key features
- AI Agent: Acts as an AI teammate that sells, supports, and engages customers around the clock.
- Unified Helpdesk Inbox: Brings every customer conversation into one inbox with full customer context.
- Voice and SMS Support: Handles phone support and inbound text messages directly from the helpdesk.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 500+ reviews
- AIME Score: 71 of 100
- Also on Product Hunt: a few reviews, 100+ upvotes, launched 2015-03
- Website: gorgias.com
Alternatives to Gorgias
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Found on Product Hunt (launched Mar 2015) · Details checked on the tool’s own website · Researched by AI Made Easy
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