Zoom Virtual Agent
Updated
About Zoom Virtual Agent
Zoom Virtual Agent is a conversational AI chatbot that resolves customer support issues automatically across web and mobile.
It suits organizations that want to handle customer support questions without always needing a live agent. It works for teams using Zoom CX who want faster web and mobile support for their customers. It fits businesses looking to manage support costs while still answering customer questions quickly.
- Conversational AI chatbot
- Resolves issues instantly and accurately
- Supports web and mobile channels
- Part of the Zoom CX suite
- Works alongside Contact Center and Expert Assist
Key features
- Instant issue resolution: Answers customer questions and resolves issues right away instead of making them wait.
- Web and mobile support: Delivers customer support across both web and mobile channels.
- Part of Zoom CX: Integrates with other Zoom CX tools like Contact Center and CX Insights.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 100+ reviews
- AIME Score: 67 of 100
- Website: zoom.com
Alternatives to Zoom Virtual Agent
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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