Tawk.to
Updated
About Tawk.to
Tawk.to is a free chat widget for your website that lets you talk with visitors live and handle every customer message in one inbox.
It suits small business owners, freelancers and support teams who need to manage customer conversations from chat, email, forms and voice in one dashboard. It helps turn conversations into contact records with history, run a sales pipeline, and let customers find answers themselves through a knowledge base.
- Live chat widget for your website
- Shared inbox for all customer channels
- CRM with automatically built contact records
- Sales pipeline tracking from first contact to won
- Knowledge base and AI assist for instant answers
Good to know: Free to use, with a customizable chat widget and page.
Key features
- Shared inbox: Brings chat, email, forms and voice messages into one dashboard so replies do not get missed.
- Automatic contact records: Builds a contact profile from conversations, keeping history across channels for next time.
- Knowledge base: Lets customers find answers themselves without waiting on a reply.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Proven · 100+ reviews
- AIME Score: 67 of 100
- Also on Product Hunt: a few reviews, 10+ upvotes, launched 2015-03
- Website: tawk.to
Alternatives to Tawk.to
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
- Chatra
- Automation Anywhere Aisera Solutions
- Fin by Intercom
- Zowie
- Auxx.ai
- Verint Speech and Text Analytics
Sources: Found on Product Hunt (launched Mar 2015) · Details checked on the tool’s own website · Researched by AI Made Easy
This is a tool profile with the essentials. Spotlights, our in-depth reviews with screenshots and video, are added every day, Proven tools first. How we pick Spotlights
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