Verint CX Automation
Updated
About Verint CX Automation
Verint CX Automation is a contact center AI platform that adds AI agents, automation, and analytics on top of a company's existing customer service systems.
It suits contact centers and customer service teams that want to automate support tasks, assist human agents during interactions, and manage workforce scheduling and quality evaluation. It also fits teams needing compliance and fraud monitoring for customer conversations, without replacing their current systems.
- Orchestrates hybrid workforce of humans and AI agents
- Unifies customer engagement data across the enterprise
- Conversational AI agents automate tasks end-to-end
- AI agent assist during live interactions
- Evaluates 100% of human and automated interactions
Good to know: Works on top of a company's existing ecosystem without requiring a full system replacement.
Key features
- Agentic Orchestration: Coordinates a hybrid workforce of human agents and AI agents together.
- AI Agent Assist: Gives agents in-the-moment assistance during customer interactions.
- Quality Intelligence: Evaluates all human and automated interactions across channels for quality.
At a glance
- Category: AI Productivity
- Jobs: Support Customers
- Evidence: Proven · 25+ reviews
- AIME Score: 59 of 100
- Website: verint.com
More AI tools to support customers
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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