Drift
Updated
About Drift
Drift is a conversational AI platform that lets businesses chat with website visitors and customers in real time.
Drift suits marketing, sales, and support teams that want to talk with buyers at every stage, from answering early questions to closing deals to handling customer care. It helps marketers qualify visitors, helps sellers get real-time buyer insights and start conversations through chat, video, email, or phone, and helps support agents handle customer questions.
- Real-time chat with website visitors
- Buyer qualification and content matching
- Unified view of buyer insights for sales
- Chat, video, email, and phone conversations
- Deflects low-priority customer support issues
Key features
- Conversational Marketing: Connects marketers with website visitors in real time to answer questions and qualify buyers.
- Conversational Sales: Gives sellers a shared place for buyer insights and team collaboration to close deals faster.
- Conversational Service: Helps support agents focus on priority issues while customers answer simpler questions themselves.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Find Leads & Sell, Support Customers
- Evidence: Proven · 1,000+ reviews
- AIME Score: 69 of 100
- Website: drift.com
Alternatives to Drift
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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