Yuma AI
Updated
About Yuma AI
Yuma AI is an AI agent that automates customer support, sales, and social media responses for ecommerce businesses.
Ecommerce teams use Yuma to handle customer support tickets, answer pre-purchase questions, and manage social media inquiries. It suits small to medium online retailers who want to reduce support costs and response times without hiring more staff.
- Resolves up to 89% of support tickets automatically
- Answers pre-purchase questions on product pages in real time
- Automates Facebook and Instagram moderation and replies
- Integrates with helpdesk tools like Zendesk and Gorgias
- Learns from your past tickets and brand voice
Good to know: Offers a 30-day free trial and integrates with Shopify, Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze.
Key features
- Ticket automation: Handles 89% of conversations across support tickets, returns, refunds, and cancellations end-to-end with real actions.
- Sales questions widget: Answers sizing, compatibility, and ingredient questions on product pages, increasing revenue per visitor up to 18%.
- Continuous learning: Reads every ticket your team handles and automatically identifies and fixes what's breaking in your workflows.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Few reviews yet (a few reviews)
- AIME Score: 60 of 100
- Website: yuma.ai
Alternatives to Yuma AI
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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