Chatwoot
Updated
About Chatwoot
Chatwoot is an open-source customer support platform with AI that handles conversations across multiple channels.
Use Chatwoot to manage customer conversations from your website, email, WhatsApp, and social media in one place. It suits small to medium teams and businesses that want to handle support in-house or self-host. The AI agent can resolve routine questions automatically and help your team respond faster.
- AI agent that answers routine questions and hands off complex ones
- Support across web chat, email, WhatsApp, Instagram, and Messenger
- AI copilot that drafts responses for agents to review
- Help center integration so AI learns from your docs
Good to know: Offers a free trial, can be self-hosted or cloud-based, and supports multiple languages.
Key features
- Captain AI agent: Handles routine customer questions end-to-end, reducing ticket volume instead of just speeding up responses.
- Omnichannel inbox: Threads conversations from email, WhatsApp, social media, and live chat into one queue for your team.
- AI-powered copilot: Drafts agent responses based on your help center and conversation history for faster, consistent replies.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Few reviews yet (a few reviews)
- AIME Score: 59 of 100
- Also on Product Hunt: a few reviews, 10+ upvotes, launched 2017-05
- Website: chatwoot.com
Alternatives to Chatwoot
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Found on Product Hunt (launched May 2017) · Details checked on the tool’s own website · Researched by AI Made Easy
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