Fin by Intercom
Updated
About Fin by Intercom
Fin by Intercom is an AI customer service agent powered by GPT-4 that handles support across multiple channels.
Fin is built for customer service teams who want to automate support interactions. It handles inquiries across chat, email, voice, social media, and Slack. It suits businesses of any size, from startups to enterprises, across industries like ecommerce, gaming, and financial services.
- Handles chat, email, voice, social media, and Slack
- Works with Intercom or other helpdesks like Salesforce and HubSpot
- Improves over time through training, testing, and analyzing performance
- Built on proprietary Apex AI models trained on customer service data
Good to know: Over 12,000 brands use Fin. It averages 76% resolution rate across customers, with many seeing over 85%. Offers free trial and demo.
Key features
- High resolution rate: Averages 76% first-contact resolution across 12,000+ customers, with rates improving 1% monthly.
- Multi-channel support: Handles customer interactions across chat, email, voice, social media, Slack, and other channels.
- Works with existing tools: Integrates with Intercom, Salesforce, Freshdesk, HubSpot, and other helpdesks via API.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Not yet reviewed (25+ reviews)
- AIME Score: 80 of 100
- Launched: Mar 14, 2023 on Product Hunt · 100+ upvotes
- Website: intercom.com
Alternatives to Fin by Intercom
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Found on Product Hunt (launched Mar 2023) · Details checked on the tool’s own website · Researched by AI Made Easy
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