Siena
Updated
About Siena
Siena is an AI agent that handles customer support conversations for online retailers and consumer brands.
Siena handles customer service inquiries automatically, letting support teams focus on complex issues. It's built for e-commerce businesses and consumer brands that want to automate routine conversations while maintaining customer satisfaction.
- Handles customer support conversations automatically
- Tracks orders across 2,000+ carriers
- Analyzes customer feedback and voice-of-customer data
- Integrates with Shopify, Zendesk, and Yotpo
Good to know: Integrates with Shopify, Zendesk, Yotpo, and Recharge, plus 2,000+ shipping carriers for order tracking.
Key features
- Support automation: Handles customer conversations automatically while maintaining high satisfaction scores and reducing response time.
- Order tracking: Tracks shipments natively across 2,000+ carriers to answer customer questions without human intervention.
- Customer insights: Analyzes conversations to surface what customers actually want, feeding product and business decisions.
At a glance
- Category: AI Chat
- Type: Customer support & helpdesk
- Jobs: Support Customers
- Evidence: Not yet reviewed
- AIME Score: 70 of 100
- Website: siena.cx
Alternatives to Siena
- Tidio (AIME Score 79)
- Fin (AIME Score 77)
- LiveAgent (AIME Score 74)
- Freshdesk (AIME Score 74)
- Wati (AIME Score 72)
- Podium (AIME Score 71)
More Customer support & helpdesk tools
Sources: Details checked on the tool’s own website · Researched by AI Made Easy
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