Kustomer
Updated
About Kustomer
Kustomer is a CRM built for customer experience that unifies conversations and uses AI to help companies support customers.
Kustomer suits support teams and businesses that want to manage customer conversations in one place instead of juggling separate tools. It fits companies looking to speed up response times, automate workflows, and give agents full context on every customer interaction.
- Unifies conversations across channels
- AI agent handles support requests
- Automates support workflows
- Omnichannel customer experience platform
- Real-time agent performance metrics
Key features
- Unified conversations: Brings customer interactions together in one place instead of scattered across separate tools.
- AI-assisted support: An AI agent can respond to customer issues and hand off to human agents when needed.
- Workflow automation: Lets teams build and customize support workflows without needing technical support or coding.
At a glance
- Category: AI Business
- Type: CRM
- Jobs: Support Customers
- Evidence: Proven · 500+ reviews
- AIME Score: 67 of 100
- Also on Product Hunt: a few upvotes, launched 2016-09
- Website: kustomer.com
Alternatives to Kustomer
- Close (AIME Score 75)
- CRMOne (AIME Score 74)
- HubSpot Marketing Hub (AIME Score 74)
- Freshsales (AIME Score 70)
- HighLevel (AIME Score 69)
- Copper (AIME Score 69)
More CRM tools
Sources: Found on Product Hunt (launched Sep 2016) · Details checked on the tool’s own website · Researched by AI Made Easy
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