Botpress
Updated
About Botpress
Botpress is an AI agent platform businesses use to build chatbots that handle customer support tickets, including complex ones.
Botpress suits teams that want to automate customer support, from simple questions to multi-step tasks like refunds, account updates, and order corrections. It fits businesses looking to handle support tickets with AI agents and escalate only the cases that truly need a human. Industries mentioned include SaaS, healthcare, education, retail, and fintech.
- Visual AI agent builder (Botpress Studio)
- Knowledge Bases and Tables components
- Escalation and hot handoff to humans
- Integrates with Intercom, Zendesk, Hubspot, Salesforce
- Deploys on Webchat, WhatsApp, Slack
Good to know: No per-seat pricing, no credit card required to try, SOC 2 compliant, available in 100+ languages.
Key features
- Multi-step workflow handling: Coordinates several systems in one motion, like updating a record and closing the loop.
- Hot handoff to humans: Passes tickets to a person with conversation history and troubleshooting steps already attempted.
- Learning from resolutions: Turns each resolved ticket into permanent knowledge so similar future tickets are handled automatically.
At a glance
- Category: AI Chat
- Type: Custom chatbot builder
- Jobs: Support Customers
- Evidence: Proven · 100+ reviews
- AIME Score: 70 of 100
- Also on Product Hunt: a few reviews, 100+ upvotes, launched 2017-01
- Website: botpress.com
Alternatives to Botpress
- TESS AI (AIME Score 73)
- Landbot (AIME Score 71)
- ManyChat (AIME Score 66)
- Chatbase (AIME Score 63)
- Chatfuel (AIME Score 62)
- Coachvox AI (AIME Score 70)
More Custom chatbot builder tools
Sources: Found on Product Hunt (launched Jan 2017) · Details checked on the tool’s own website · Researched by AI Made Easy
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